Shipping policy

At Elegyn, we believe your order deserves the same level of care and elegance as the products themselves. We are committed to delivering your items promptly, securely, and with full transparency.

Order Processing & Delivery Timeline

Standard Ground Shipping

  • Processing Time: 1–2 business days (Monday to Friday)
  • Shipping Time: 5–8 business days (Monday to Friday)
  • Estimated Total Delivery: 6–10 business days from the date of purchase

Express US Shipping

  • Processing Time: 1–2 business days (Monday to Friday)
  • Shipping Time: 2–3 business days (Monday to Friday)

Orders placed after 9:00 PM PST or on weekends/holidays will be processed on the next business day. Please note that delivery times may vary slightly during peak seasons or due to carrier schedules.

Shipping Charges

We offer clear and competitive shipping rates across the United States:

Standard Ground Shipping

  • Orders under $89.00 → Flat rate of $5.90
  • Orders of $89.01 and above → Free Shipping

Express US Shipping

  • Flat rate $14.00

Shipping Destinations Elegyn currently ships exclusively within the United States.

Shipping Carriers

We partner with reliable carriers, including FedEx, USPS, UPS, and DHL, to ensure safe and efficient delivery. The carrier is automatically selected based on your location and order size for the best possible service.

Order Tracking

Once your order is prepared and dispatched, you will receive a confirmation email with tracking details. You can easily track your package in real-time. If you experience any issues with tracking updates, feel free to contact us, and we’ll personally assist you.

Damaged or Defective Items

We take full responsibility for the quality and safe arrival of your order. If your package arrives damaged or with any issues, please notify us immediately at info@elegyn.shop with clear photos of the item and packaging. We will promptly arrange a replacement, exchange, or refund — whichever you prefer.

Important Note

While we strive for speed and reliability, Elegyn is not liable for unexpected delays caused by shipping carriers, weather conditions, or other circumstances beyond our direct control.

Contact Information

Email: info@elegyn.shop
Phone: +1 619-715-4912
Address: 1640 Camino Del Rio N #339, San Diego, CA 92108, USA
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)