FAQs

How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery takes 5–8 business days.

Do you offer free shipping?
Yes! Orders over $89.01 qualify for free standard shipping. Orders under $89.00 are charged a flat rate of $5.90.

Do you ship internationally?
Currently, we only ship within the United States.

Will I receive a tracking number?
Yes. You will receive a tracking link via email once your order is dispatched.

What is your return window?
You have 14 days from the date of delivery to return eligible items.

How much does return shipping cost?
Return shipping costs are free. In-store returns are free.

What items cannot be returned?
Final sale, clearance items, gift cards, digital products, and any items marked as non-returnable.

What should I do if my item arrives damaged?
Please submit your Return Request within 48 hours of delivery with photos. We will arrange a replacement or refund quickly.

How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Contact Information

Email: info@elegyn.shop
Phone: +1 619-715-4912
Address: 1640 Camino Del Rio N #339, San Diego, CA 92108, USA
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)